Frequently Asked Questions About Your Beauty Destination

Welcome to our FAQ section! We know you might have questions about shopping with us, so we have gathered some of the most common inquiries here. Our goal is to help you find the answers you need to make your shopping experience as seamless as possible.

About Our Products

What kind of products do you offer?
We offer a curated selection of professional-quality makeup, skincare, and haircare designed to suit every skin tone, style, and personality. Our assortment includes foundations, concealers, highlighters, lip products, setting powders, and more. We focus on providing inclusive solutions that flatter all skin tones, offering a wide shade range in products like foundations and concealers.

Are the products cruelty-free?
Yes, all products available on our site are 100% cruelty-free. We never test products or ingredients on animals, nor do we permit suppliers to conduct testing on our behalf.

Are the products vegan?
While we offer many vegan products across face, eye, lip, and cheek categories, our full line is not considered entirely vegan. Some products may contain ingredients of animal origin, such as beeswax or carmine. For information on specific items, we recommend checking the ingredients listed on the product pages.

Do you offer gluten-free options?
Yes, our products are formulated without gluten.

Ordering and Shopping

How can I find the right foundation shade?
We understand that finding the perfect match is important. Our products are designed with an extensive shade range to cater to all skin tones. We recommend browsing the product descriptions online to find the shade that best suits you.

Can I order products that are out of stock?
We do our best to replenish stock as quickly as possible. If a product you want is not currently available, we encourage you to check back later or sign up for notifications. Our system allows you to receive alerts when your must-have items are back in action.

Can I edit or cancel my order after it has been placed?
Once an order has been placed, it cannot be modified or canceled. We kindly ask that you review your shopping cart carefully before completing your purchase to ensure all items and details are correct.

Shipping and Returns

What are the shipping options?
We offer various shipping options for our customers. Shipping rates and delivery times are calculated at checkout based on your location and the items you have ordered.

What is the return policy?
We want you to love your purchase. If for any reason you are not completely satisfied, we offer a return process. You can visit our returns center to indicate which item you would like to return and follow the instructions provided. Please note that returns are subject to our standard policy, and you must include any free gifts received with your purchase if you wish to receive a full refund.

Can I return a purchase to a physical store?
Purchases made through our website cannot be returned or exchanged at physical retail locations. All returns must be processed through our online returns center.

Account and Payment

Do I need an account to place an order?
While you are welcome to checkout as a guest, creating an account offers a faster checkout experience and provides you with access to your order history and status. To register, you simply need to provide your name, email address, and password.

What if I forgot my password?
If you have forgotten your password, you can easily reset it. Simply click on the “Forgot Your Password?” link on the login page and follow the instructions to create a new one.

General Questions

Where can I find information about a specific product?
Detailed information about ingredients and usage can be found on the specific product pages on our website.

Is your brand inclusive?
Absolutely. We were created with the core mission to make products for people everywhere, ensuring everyone feels beautiful, seen, and empowered—regardless of their ethnicity, culture, skin tone, or style.